This is the third blog on delegation skills. Earlier blogs addressed why business owners avoid delegating and nine questions to ensure effective project planning.
Recently, I was a subcontractor for a project. George, the contractor, knew what the client needed. He planned the project and gave me instructions to perform my responsibilities. Unfortunately, he was less effective in delivering instructions, and I was less effective meeting the client’s needs.
Maybe you have been in a similar situation, where a client or colleague didn’t give you the instructions you needed to give them what they wanted.
Here are five steps that ensure successful task instructions:
- Ask what employees already know about the tasks.
This information allows you to communicate more efficiently, keep employees’ attention, and respect their particular wisdom.
- Say why you will do what you do.
Studies show that employees who understand why a task is important are more committed to completing it. Explaining why you selected them for the task enhance their self-esteem as team members.
- Give an example of the task.
Slow down. Give a demonstration or example of what you want accomplished. Then verify the employee’s complete understanding.
- Welcome questions.
Let employees know you want to hear their questions; and that you need to answer their questions to prevent a slowdown later. Then, give your employees your undivided attention and time.
- Work with employees as they begin a new job.
At the beginning, employees may have more questions. By spending time with your employees early in the process, you can resolve any confusion and give encouragement. Then check in with them to let them know that they have your ongoing support.
George and I had a follow-up conversation. I shared what I needed from him to do the best job. As a result, we are even more successful fulfilling the client’s needs.
QUESTION
Think of an upcoming project where you could use the steps. How might you adapt them to work best for you?
Chuck Scharenberg is the Founder of More Profit More Freedom, a consultancy that supports the execution of large-scale growth for small businesses. His practice has successfully grown businesses with processes that identify potential roadblocks and mitigation schemes to accelerate realistic execution..
Solving the Right problems by asking the Right questions!